Do you have a question? Maybe you will find the answer below.
If not, please feel free to contact us.
What should I do if my bicycle is stolen?
You should report it to VELO (in our workshop on Hollestraat) as soon as possible. You can get another bike for the remaining rental period, if you pay a new deposit. If your original bike is found, you will get your original deposit back under certain conditions.
I do not have a new student card yet. Can I rent at the student rate?
By showing proof of enrollment for the new academic year, you can rent at the student rate.
How can I pay?
You can pay with cash, Bancontact, Payconiq, Visa, Mastercard or ecocheques. At our bike stations Rector De Somer and Gasthuisberg, cash payments are not accepted.
I am returning my bike before the end of the rental agreement. Will I get a refund?
No. We do not refund the rental fee if you return the bike earlier than expected. However, if your bike shows no major damage, you will naturally get your deposit back.
I lost my key. What now?
You can have a spare key made at our workshop on Hollestraat for €7 or €15, depending on the type of key. Preferably, come by before 5 PM for this service.
I want to extend my contract. What do I do?
You can physically extend your contract at our workshop on Hollestraat in Heverlee. You can also transfer the correct amount (please check this website to confirm the amount) to our account: BE82 0689 3514 2368 (VELO vzw; BIC code: GKCCBEBB). Always include the student’s name, the number of the bike, the length of the additional rental period, and your email address. We will then send you a new contract by email.
My bike is broken. Where can I have it repaired in Leuven?
You can take it to any of our bicycle repair stations in Leuven and Heverlee, except for VELOPunt FD. The latter location is only for users of 2WD bikes.
My bike is broken. How can I repair it myself?
You can use the DIY bicycle repair workshops for this. Look for more information on our page bicycle repair stations.
What is the minimum duration of a rental agreement?
The minimum rental period for a student bike is one month. If you need a bike for a shorter period, please rent a bike for the short term at our bicycle repair station at the train station in Leuven.
Can I give my old bike to VELO?
If you have a bike you no longer need or use and want to dispose of, bring it to VELO on Hollestraat. We recycle and reuse as many parts as possible. We do not offer any money for old bikes.
Where can I buy a second-hand bike?
On Hollestraat in Heverlee, we always have a selection of quality second-hand bikes for sale. Our bike stations in Aarschot and Diest also sell quality second-hand bikes. However, we advise students to rent rather than buy, as our rental contracts include a good lock, maintenance, and repairs.
What is the price of a second-hand bike for sale?
Prices for purchasing a second-hand bike at VELO start at €150. The price of each second-hand bike depends on the type of bike and how it is equipped.
Where can I buy a cheap bike?
You can find a cheap second-hand bike (<€150) at Kringwinkel Vites (on Ijzerenmolenstraat). However, their selection of second-hand bikes is limited.
Where can I rent a bike?
You can rent a student bike at VELO on Hollestraat.
How much does it cost to rent a bike?
The price varies depending on the rental period and the type of bike. You can find all the prices at the bottom of the page what we offer.